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THE NOVASTELLA JOURNAL

Frequently Asked Questions

Can I request a custom design?

Yes. Open Bespoke Design and share your inspiration, preferred materials, size and budget. We will discuss feasibility and the next steps.

How do I choose the right size?

Use our size guides and state your sizing system. If you are unsure, contact us before ordering.

Where can I check my order?

Open Track my order or sign in to your WooCommerce account. Your order confirmation email contains your order reference.

Which payment methods can I use?

Use the methods displayed at checkout for your order and country. A payment badge is not a guarantee that a method is available for every transaction.

Can I request a return?

Contact us within 30 days of delivery. See the Return & Refund Policy and any product-specific terms supplied before purchase.